Refund and Returns Policy

Last Updated: 6th MAY 2025

At BrandAds Limited (“we,” “us,” or “our”), we strive to deliver 100% satisfaction with our printing and branding services. However, if you’re unsatisfied, here’s our policy:

1. Eligibility for Refunds/Returns

We accept returns or issue refunds only under these conditions:

Printing Errors: Mistakes due to our fault (e.g., misprints, incorrect files used, or damaged products).
Shipping Damage: Items damaged during transit (must report within 48 hours of delivery with photo proof).
Non-Delivery: If your order isn’t delivered within the promised timeframe.

Non-eligible Cases:

Changes to design/artwork after approval.
Dislikes due to subjective preferences (e.g., color shades on screens vs. print).
Discounted/custom orders (e.g., bulk packaging, personalized merch).

2. How to Request a Refund/Return

Contact Us within 3 days of delivery via:
- Email: [info@brandadsltd.com]
- Phone: +256 702 052 607
- Website: www.brandadsltd.com/contact
Provide:
- Order number.
- Photos of defects (if applicable).
- Reason for return.

3. Refund Process

Approval: We’ll review your request within 3–5 business days.
Options:
- Replacement: Free reprint for errors on our part.
- Refund: Issued via original payment method (processed within 7–10 days).
Returns: Physical returns may be required for defective items (we’ll cover shipping costs).

4. Shipping Policy for Returns

Customers bear return shipping costs unless the error is ours.
Use tracked shipping; we’re not liable for lost return packages.

5. Cancellations

Orders can be canceled within 24 hours of placement (if production hasn’t started).
Partial refunds apply for work already completed.

6. Contact Us

For questions, reach our support team at:
📧 [info@brandadsltd.com]
📞 +256 702 052 607
📍 Plot 5,8/9, Blue Heights Plaza, 3rd Floor – Room BH374, Kampala, Uganda